Online music school, Austin, USA. Team project, client name private
Music school: 40% more students reach the first lesson
30% of students dropped off while setting up software and a camera before the first trial lesson.
01 / 03Results in 2020
- +40%
- attendance at the first lesson
- 2020
- when this work ran
Project team report, 2020
Project team report
02 / 03What we did
The work
- 01We created a "technical onboarding" role: the day before the lesson, support called each student for 5 minutes just to check the audio.
- 02It removed the technical stress: students came to the lesson with their equipment already set up.
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