Terms of Service

Who we are and what these terms cover

The services are provided by ClickForge Group LLC, doing business as CallBook.

These terms apply to this site, to any order or agreement you sign with us, and to the work we do for you.

If your signed agreement says something different from these terms, the signed agreement wins.

What we do

We build and run booking systems for businesses with high value services: paid advertising, landing pages with online booking, fast response by call and text, missed call return, reminders that cut no shows, reviews, and reporting on bookings and revenue.

The exact scope, what we deliver, and the schedule are written in your package or order. Work outside that scope is a separate order.

We work as an independent contractor. We are not your employee, your agent, or a joint employer.

What is not included

Advertising budget is not included. You pay the advertising platforms directly from your own accounts. Our fees pay for our work, not for your media spend.

Third party subscriptions you need, such as a booking tool, a phone number, or a CRM seat, are billed to you by those providers.

We do not provide legal, medical, tax, or accounting advice. You are responsible for the licenses your business needs and for the claims you ask us to publish.

Your part of the work

We need timely access to your accounts, answers to our questions, and one person who can approve offers and creative. Delays on your side move the schedule.

You are responsible for answering the bookings we deliver and for showing up to them. A booked appointment that your team misses is still a delivered booking.

You confirm that the facts, prices, and reviews you give us are true. Reviews and case studies are published only with your written permission, as the FTC requires.

You will not ask us to publish claims that are false or misleading, including claims about medical or health outcomes.

Fees, payment, and refunds

Our model is a one time setup fee plus a monthly fee. Amounts, the payment option you chose, and the billing dates are in your order.

Payment opens only after the agreement is signed. Monthly fees are billed in advance for the month ahead.

Fees are not refundable, except where our published guarantee applies. The guarantee, with its conditions and its time limit, is on the Guarantee page and forms part of these terms.

If an invoice is late, we may pause the work. We tell you before we pause anything.

Taxes, bank fees, and payment provider fees, where they apply, are added to the amounts in your order.

Intellectual property and who owns the accounts

You own your advertising accounts, business profiles, phone numbers, domains, and all the data in them. We work inside accounts held in your name. Any account we open for you is opened in your name and handed to you.

Once the related invoice is paid, you own the final creative, the copy on your pages, and your customer data.

We keep ownership of our methods, templates, checklists, internal tools, and anything we built before your project or use across clients. You get a license to use it for your own business while the service is active.

When the work ends, you keep your accounts and your data, and we remove our access.

We may name you or show your results in a case study only with your written permission.

No promise of a specific result

We promise the work and the process described in your order, plus the published guarantee. Nothing else.

We do not promise a specific number of bookings, a specific cost per booking, a specific revenue, ranking, or return, beyond what the guarantee states.

Results depend on your market, your prices, your capacity, how fast your team answers, and how the advertising platforms behave. Any number in a case study, a calculator, or a forecast is an estimate, not a commitment.

We make no claims about medical, health, or treatment outcomes, for us or for you.

Limitation of liability

To the extent the law allows, our total liability for all claims is limited to the fees you paid us in the 3 months before the claim arose.

We are not liable for lost profit, lost revenue, lost data, or indirect, special, or incidental damages.

We are not liable for what third parties do, including advertising platforms, payment providers, carriers, and hosting providers, or for accounts they suspend.

Nothing here limits liability that cannot be limited by law, including fraud and willful misconduct.

Term and termination

The setup period runs as described in your order. After it, the monthly service continues month to month.

Either side may end the monthly service with 30 days written notice before the next billing date. Work already paid for is finished.

We may suspend or end the service at once if an invoice stays unpaid, if you ask us to do something unlawful or misleading, or if your use puts our accounts at risk.

On termination you keep the assets listed in the ownership section, and each side handles data as the privacy policy describes.

Signing up online

When you start a package on this site, you sign a service agreement electronically: you type your full name, draw your signature and tick the box that says you agree to sign electronically.

That signature has the same effect as a handwritten one under the ESIGN Act and UETA. We record the time, the IP address, the device and a hash of the exact document you signed, so both sides can prove later what was agreed.

You can ask us for a paper copy of anything you signed by writing to info@callbook.agency. There is no charge for it.

Advertising platforms

Campaigns run inside Google, Meta and their partners. Those companies set their own rules, review every ad on their own terms, and can reject, limit or suspend an account without telling us why in advance.

We build to policy and appeal rejections, and we will tell you plainly when a platform decision, not our work, is what changed your results. We cannot promise a platform will approve any particular ad or keep an account open.

What you are responsible for

You are responsible for the legality of what you advertise, for holding any licence your work requires, and for the accuracy of the claims you ask us to publish.

If you contact the people who come through these campaigns, you do it within the consent they gave and you honor every opt out, including STOP replies and Do Not Call requests. Consent language we collect on your forms is stored with each enquiry so you can show it.

Governing law and disputes

These terms are governed by the laws of Wyoming, without regard to its conflict of law rules.

The state and federal courts located in Wyoming have exclusive jurisdiction, and both sides accept that venue.

Before filing a claim, both sides agree to try to settle it: one call, then 30 days of good faith discussion.

Changes to these terms

We may update these terms. The date at the top shows the current version.

For clients with an active service, changes take effect at the start of the next billing month, and we send an email before they do.

Contact us

Questions about these terms: info@callbook.agency or +1 (585) 445-1525.

Mail: ClickForge Group LLC, doing business as CallBook, 30 N Gould St #43484, Sheridan, WY, 82801.